Last updated: April 2, 2023
We take pride in the quality of our products and strive to ensure that they meet the specifications agreed upon between us and the customer.
However, we understand that there may be instances where a customer is not satisfied with their purchase. Therefore, we offer the following refund policy:
If the product is defective or does not meet the quality and specifications agreed upon between the seller and the customer, the customer has the right to return it for replacement or a refund of the paid amount.
As all of our products are custom-made for each client, we regret to inform you that we are unable to offer refunds or returns for any reason. This policy is in line with Directive 2011/83/EU on consumer rights, which stipulates that personalized or made-to-order products that cannot be returned due to their nature are exempt from the right of withdrawal. We take pride in the quality of our workmanship and materials, and strive to ensure that each product is tailored to your specific needs and preferences. If you have any concerns or issues with your order, please don't hesitate to contact us and we will do our best to resolve them to your satisfaction.
Please note that this policy applies to all products and services purchased through our website, and we reserve the right to update or modify this policy at any time without prior notice.
Thank you for choosing our products!